Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Cleo platform and website operated by Plainbytes Ltd ("Cleo", "we", "us", "our"), a company registered in England and Wales. By accessing our website or using our platform, you agree to be bound by these Terms.

If you are using Cleo on behalf of a firm or organisation, you represent that you have the authority to bind that entity to these Terms.

2. Custom Agreements

Cleo provides a tailored solution to each client. Before onboarding, we work with you to agree on a bespoke service agreement covering scope of service, data processing, hosting, security measures, and compliance requirements. Where a signed client agreement exists, its terms take precedence over these general Terms of Service in the event of any conflict.

These Terms apply to all users of the Cleo website and serve as the baseline for platform access where no individual agreement has yet been executed.

3. The Service

Cleo is a tax preparation platform for UK tax accountants and advisory firms. The platform provides AI-powered document extraction, client management, document review workflows, automated table aggregation, data integrations, and related tools. The specific features and configuration available to you depend on your individual service agreement.

4. Account Registration & Security

To use the Cleo platform, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us promptly of any unauthorised access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

5. Acceptable Use

You agree to use the Cleo platform only for its intended purpose — tax preparation and related professional activities. You must not:

• Use the platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to any part of the platform, other accounts, or connected systems
• Reverse engineer, decompile, or disassemble any part of the platform
• Introduce malicious code, viruses, or any harmful material
• Use automated tools to scrape, crawl, or extract data from the platform without our written consent
• Resell, sublicense, or redistribute access to the platform without our written agreement

6. Your Data

You retain full ownership of all data you upload to or create within the Cleo platform ("Your Data"). We do not claim any ownership rights over Your Data.

By using the platform, you grant us a limited licence to process Your Data solely for the purpose of providing the service to you. This licence terminates when your account is closed and Your Data is deleted in accordance with your agreement.

We do not use Your Data to train AI models, sell it to third parties, or permit third-party access without your explicit written authorisation. Full details are set out in our Privacy Policy and in your individual data processing agreement.

7. Data Processing & Security

All aspects of data processing and security are discussed and agreed with you before onboarding. This includes:

• Data hosting location and infrastructure provider
• Encryption standards and access controls
• Sub-processors involved in delivering the service
• Data retention and deletion procedures
• Incident response and breach notification protocols

These commitments are formalised in a custom data processing agreement (DPA) tailored to your firm's requirements. We comply with the UK GDPR, the Data Protection Act 2018, and any additional regulatory obligations agreed in your DPA.

8. Intellectual Property

The Cleo platform, including its software, design, branding, documentation, and all related intellectual property, is owned by Plainbytes Ltd and protected by applicable copyright, trademark, and other intellectual property laws.

Your subscription grants you a non-exclusive, non-transferable, revocable licence to use the platform for the duration of your agreement. This licence does not transfer any ownership of, or rights in, the platform itself.

9. Fees & Payment

Fees for the Cleo platform are set out in your individual service agreement. Unless otherwise agreed in writing:

• Fees are invoiced in advance on the billing cycle specified in your agreement
• All fees are exclusive of VAT, which will be added where applicable
• Payment is due within 30 days of the invoice date
• We reserve the right to suspend access for overdue payments following reasonable notice

10. Service Availability

We aim to maintain high availability of the Cleo platform but do not guarantee uninterrupted access. We may occasionally suspend access for maintenance, updates, or security reasons. Where possible, we will provide advance notice of planned downtime. Specific uptime commitments, where applicable, are detailed in your service agreement.

11. Limitation of Liability

To the maximum extent permitted by law:

• Cleo is provided on an "as is" and "as available" basis
• We do not warrant that the platform will be error-free or that it will meet all of your requirements
• Our total liability under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunity

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold Cleo harmless from any claims, losses, or damages arising from your breach of these Terms, your misuse of the platform, or your violation of any applicable law or regulation.

13. Term & Termination

These Terms remain in effect for as long as you use the Cleo website or platform. For platform access, the duration and termination provisions in your individual service agreement apply.

Either party may terminate the service agreement as specified in that agreement. Upon termination:

• Your access to the platform will be revoked
• We will handle Your Data in accordance with your data processing agreement, including any agreed export or deletion procedures
• Any outstanding fees remain payable

We may also terminate or suspend access immediately if you materially breach these Terms.

14. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in your service agreement.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active clients directly. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms, please contact us at:

Plainbytes Ltd
Email: privacy@atcleo.com